Deleting a Two Islands account

RELEASE-CANDIDATE DRAFT, version 2026-10-19-rc2. The text was reviewed by AI, not by a lawyer. It is waiting for the service owners' sign-off. Do not publish it before then.

This page explains how to delete an account in the game Two Islands and which data is deleted. The operator is Maksim Paleyeu, trading as Relax Games, a self-employed sole trader (autónomo) in Valencia, Spain.

How to delete your account

In the app: Profile → "Data and documents" → "Delete account" → "Delete". This works in the browser and in Telegram, and on iOS and Android once the apps launch.

If you sign in with Telegram: open the game in Telegram through the bot @two_islands_bot and follow the same path in the profile.

If you saved the island to Apple or Google in the iOS or Android app: sign in with it on any phone with the app and follow the same path in the profile.

If you cannot open the app. Without Apple or Google, you sign in only with Telegram or in the browser, without an email, so we cannot check by email that an account is yours. So that nobody can delete someone else's island, an account is deleted from the app only. If you can no longer sign in (for example, the browser forgot the island and Telegram was not linked), write to privacy@relaxgames.studio: we answer within 10 working days and tell you what we can do. The marks and answers to the question of the day of such an account are still deleted 30 days after their day.

What happens next

  1. 7 days to cancel. The account works as usual, and you can cancel the deletion in the profile. Push notification tokens are deleted at once.
  2. Your partner gets a short notice with the deletion date and no reasons.
  3. After 7 days, within a day, the profile, name, questionnaire answers, all your marks and answers to the question of the day, votes, consent records, acquisition source, devices, notification records and the Apple or Google sign-in are deleted, and we ask Apple to cancel Sign in with Apple for the game. The data is deleted, not anonymised. Only a short record of which documents you accepted and when stays, with no name, contact or link to the account. It is kept for 3 years to show that the consent was given (section 7 of the privacy policy). Usage statistics, if you switched them on, are not linked to the account: they cannot be found by the account, so they are not deleted with it. You can switch them off in the profile, and the statistics identifier is then deleted from the device.
  4. The pair ends. The shared island stays frozen for your partner for 30 days without your data, then is deleted completely. Its bricks carry no author, and their link to your marks is deleted with the marks.
  5. Backups are kept for up to 30 days. Deleted data leaves them as they roll over.

Deletion is postponed only when the law or a binding order requires the data to be preserved. Then, from the scheduled date, the account looks deleted to everyone, and the data itself is deleted as soon as the requirement lapses. More in section 9 of the privacy policy.

Before you delete

Download your data: Profile → "Data and documents" → "My data". The file holds your profile and settings, questionnaire answers, your marks and answers to the question of the day from the last 30 days, your pet votes, your acquisition source and the consents you gave. Marks and answers older than 30 days are not kept. The link works for 24 hours.

Leaving the pair only

To end the pair without deleting the account: Profile → "Leave the pair". The island is frozen for 30 days and comes back only if you both ask. Then it is deleted with every mark.